Refund Policy

Our approach to refunds for fees paid to MarketVenta for digital marketing, e-commerce and business growth services.

General Principle

Service engagements between MarketVenta and clients are typically governed by written agreements that specify deliverables, timelines and fees. This page provides a high-level summary.

Eligibility

Refunds (where applicable) depend on the nature of the service, deliverables completed, and the terms of the engagement contract. We review each refund request individually.

Non-Refundable Items

  • Ad spend paid directly to platforms (Meta, Google, marketplace platforms).
  • Completed one-off services where deliverables have been approved.
  • Setup or onboarding fees once work has commenced.

Requesting a Refund

To request a refund, email us with your engagement reference and reason: [BUSINESS EMAIL]

Processing

Approved refunds are typically processed within 7-14 business days through the original payment method.

Last updated: October 2026